Returns & Exchanges
Due to the unique, limited-edition nature of our handmade beauty products, we offer returns or exchanges only on items that arrive damaged or defective. Please contact our support team within 14 days of delivery to initiate a resolution for your order.
Document the Issue
Take clear photos of the damaged product and the original shipping packaging to help us process your claim quickly.
Contact Support
Email our customer service team with your order number and the attached photos to request a Return Merchandise Authorization (RMA).
Secure Packaging
Once approved, place the item back in its original box or a secure mailer to prevent further damage during the return transit.
Receive Refund or Replacement
After we receive and inspect the item, we will issue a full refund to your original payment method or ship out a replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing